Account Director

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h8r8f

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer relationship (from pre-sale scoping through delivery, renewal, and expansion) ensuring our customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery excellence. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention and expansion across complex, multi-workstream accounts.

You’ll be accountable for retention, expansion (GRR & NDR), delivery quality, operational scalability, and the long-term health of your accounts, including driving meaningful AI-led transformation.

What you’ll do
Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust.
Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
Lead renewals and commercial negotiations in partnership with leadership.




Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner.
Translate customer business objectives into clear, scalable creative programs.
Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
Serve as the senior escalation point, resolving issues quickly and protecting customer confidence.
Monitor account health, burn rates, and pacing to ensure strong performance and profitability.
Develop ROI-driven business cases that demonstrate the value of Superside’s model.
Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value.
Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.
Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.

What you’ll need to succeed
The Experience: 5-10+ years of experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h8r8f