Underwriting Assistant
Pubblicato il 19-08-2026 - QBE in Milano
Primary Details Time Type: Tempo pieno Worker Type: Employee Underwriting Assistant About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries - which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role
- Support underwriting through general administration, document issuance, chasing and archiving, to ensure delivery of a professional service within agreed timelines.
- Support the Insurance Admin team, to ensure team objectives are achieved successfully.
- Input data accurately on relevant internal and external systems to maintain correct and up to date information.
- Develop effective working relationships with internal and external stakeholders.
- Respond to broker/client requests in accordance with service standards to provide an excellent customer focus.
- Work collaboratively with colleagues to deliver superior service standards as part of the extended service team.
- Review risks entered and where necessary take corrective action to ensure data integrity for the team.
- Deal with all Credit Control, Claims and Underwriting queries within agreed timescales. About you
- Flexible approach and ability to recognise and adapt to changing business requirements.
- Good team player, demonstrating passion and a positive attitude, with the capability to work collaboratively and develop strong working relationships.
- Problem solver and proactivity.
- Ability to deal with high workload and multitasking activities.
- Strong organizational skill, able to prioritize and manage stress.
- Ability to analyse and work on data.
- Good knowledge of Financial Lines/Liability/Property policies and coverages is a plus.
- Good knowledge of Microsoft Word and Excel.
- Solid verbal and written communication skills in English is a plus.
- Good communication and listening skills.
- Ability to deliver excellent customer service, focusing on objectives and meeting Sla’s and internal deadlines.
- Manage to work in multiple systems, comfortable working with both speed and accuracy.
- Previous experience in insurance policies administration. La nuova risorsa verrà coinvolta nel supportare la Branch italiana nelle seguenti attività: - Assistenza amministrativa nei processi e nelle procedure relative alla gestione delle polizze sottoscritte da QBE
- Registrazione sui sistemi di tutti i titoli relativi alle polizze sottoscritte da QBE
- Emissione di documenti di polizza, gestione dei solleciti dei documenti (firmati dal contraente, di compagnie delegatarie/primary o di layer sottostanti) e archiviazione di tutta la documentazione
- Relazione con clienti interni (underwriter, credit control, sinistri) ed esterni (intermediari) per la gestione di tutte le richieste relative alle polizze sottoscritte da QBE
- Utilizzo di SID/Pega/Docusign/ODM Le competenze ideali della nuova risorsa sono: - Buone doti di comunicazione e ascolto
- Capacità di analisi e rielaborazione dati
- Capacità di lavorare in Team
- Capacità di gestire carichi elevati di lavoro e attività multitasking in situazioni di stress.
- Problem solver e proattività
- Orientamento alla delivery e al raggiungimento dei risultati nel rispetto degli Sla’s e delle scadenze interne
- Esperienza nella gestione amministrativa delle polizze
- Buona conoscenza delle garanzie e condizioni specifiche delle polizze Liability/Property/Financial Lines
- Buona conoscenza del pacchetto Microsoft - Word/Excel
- Buona conoscenza della lingua inglese scritta e parlata **Benefits**: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances, including: - Meal vouchers
- Private medical insurance
- Personal and professional accident insurance
- Life insurance
- Long‑term care insurance
- Flexible working model: work from home up to 3 days per week
- Work‑from‑anywhere flexibility, allowing you to work temporarily from another residence when needed
- Competitive holiday allowance
- Employee Assistance Programme (EAP) for mental health and wellbeing support
- Learning & development opportunities, including technical and professional training
- Career development within an international organisation
- Inclusive and supportive working culture To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: Insurance Connect Awards 2025 Winner: Best Product, Cyber - QBE Italy Winner