Hoya Lens Italia is looking for a Branch Manager who will ensure the operational, organizational, and strategic management of the Putignano (BA) branch, coordinating the activities of Customer Service and the lens assembly laboratory, while guaranteeing high standards of service, quality, operational efficiency, and support to the sales network.

This role will act as the main local point of reference for coordinating internal activities and interfacing with Milano Office, contributing to the achievement of company objectives through leadership, analytical skills, and a customer-oriented approach.

Key Responsibilities Operational Coordination Oversee the daily operations of the branch

Coordinate and supervise the Customer Service team

Manage the lens assembly laboratory and production activities

Monitor workflows, priorities, and operational performance

Optimize internal processes and turnaround times

Handle operational urgencies and resolve critical issues

Customer Service Ensure high levels of customer satisfaction and service quality

Support the team in managing complex customer requests

Handle escalations and sensitive client situations

Collaborate with opticians and optometrists to deliver effective solutions

Perform technical and operational troubleshooting

Technical Support Provide first-level technical support on ophthalmic products and processes

Work closely with technical and quality departments to resolve issues

Monitor technical complaints and corrective actions

Contribute to continuous improvement initiatives

Cross-functional collaboration Partner with Area Sales Managers and Regional Sales Managers

Support the sales team in managing key and strategic clients

Ensure operational alignment with local market needs

Contribute to business development and customer retention activities

Collaboration with central functions Act as the main point of contact with Milan central functions

Share KPIs, reports, and operational updates

Ensure the implementation of company guidelines and procedures

Cooperate on corporate projects and initiatives

Reporting Prepare operational statistics and performance analyses

Monitor service, productivity, and quality KPIs

Produce periodic reports for management review

Identify improvement areas and propose corrective and innovative actions

People Management Provide guidance and performance management to team members

Foster a culture of collaboration and results-driven work environment

Support technical and operational training

Manage workforce planning, shift organization

Knowledge, Skills &

Experience Fluent Italian

Degree in Optometry or High School in Optics

Proven experience in team management preferably in the optical/ophthalmic retail or in optical industries

Background and strong understanding in customer service/support

Customer-focused approach with a continuous improvement approach

Offer info Base salary 35-45K€

MBO 10%

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