Player Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h9v0w

Description
- Please note that the position is based in our office in Sofia, Bulgaria.

Start with us in July and unlock a weekend getaway credit after 6 months. Beach, Spa resort or mountains—the choice is yours

TELUS Digital Bulgaria is looking for passionate Player Support Specialists for Riot Games Account.

Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra and TfT - get the job you will enjoy

Why you’ll love it here:
- Work in the amazing TELUS Tower - right in the heart of Sofia
- Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
- Vibrant chill & gaming zones to recharge and have fun
- Join our Italian community and be part of an incredible, friendly team
- 50+ benefits and services to choose from
- Additional health insurance
- Employee Рeferral Program: Refer your friends and get an additional premio
- Excellent career development opportunities

We offer:
- Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs:




- 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home:
- Fully paid training
- Attractive salary

What you will do in this role:
- Help out our players with any issues they might have via tickets and chat
- Provide the best player experience with a case by case player oriented approach
- Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
- Work with a passionate team of gamers to give our support experience a player to player feel
- In this role, you will have rotating shifts across 24/7 operations

You have:
- Fluency in Italian and a good command of English:
- Player empathy and understanding a player’s perspective when tackling their issue is required:
- Understanding of Player Support
- Gaming experience - if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantag

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h9v0w