Italian Speaking Customer Experts for Messaging AppAbout Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the European BPO and technology sectors. We pride ourselves on providing bespoke career solutions that foster professional growth while ensuring our partners achieve excellence in service delivery.
Job Overview We are seeking talented professionals to join our team as Italian Speaking Customer Experts for Messaging App position in Greece. If you are passionate about the social media industry and thrive in a fast-paced digital environment, this role offers an exceptional opportunity to advance your career within one of the most exciting, high-growth international hubs.
Key Responsibilities Provide high-quality support to users of a leading global messaging app, ensuring seamless digital communication.
Manage incoming inquiries regarding platform features, account security, and user experience within the social media ecosystem.

Maintain a professional and engaging tone that reflects the brand identity of the social media client.
Resolve technical and non-technical issues via chat and messaging interfaces efficiently.
Contribute to the continuous improvement of customer satisfaction metrics by providing expert, localized solutions.
Stay updated on the latest trends and updates within the messaging app landscape to provide informed assistance.
Collaborate with international teams to share insights and best practices for the Italian market.
Native or fluent Italian (spoken and written).
Valid EU passport (mandatory).
Strong interest in the social media industry and digital communication platforms.
Exceptional problem-solving skills and a customer-centric mindset.
Availability to relocate to Athens for our Italian speaking jobs.
Professional proficiency in English to facilitate team communication.
What We Offer
Competitive Monthly Salary.

Italian Speaking Customer Experts for Messaging App

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