Program Manager, Signavio

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ha04o

- Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
- Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
- Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
- Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
- Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
- Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
- Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
- Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
- Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
- Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Requirements

- Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
- 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.




- Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
- Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
- Experience with IT service management and support practices (incident/change/problem management, SLAs).
- Proven ability to engage stakeholders and drive cross-functional change and adoption.
- Excellent written and verbal communication; experience building training and documentation materials.

Core Competencies

Demonstrates expertise in leading SaaS deployment and support programs, particularly with Signavio or similar process management platforms. Capable of managing integrations, stakeholder engagement, and driving continuous improvement through effective training and documentation.

Highest-signal resume keywords

- SaaS Deployment Leadership
- Signavio Process Management
- API Integrations
- IT Service Management
- Stakeholder Engagement

ATS Optimization Keywords

Hard Skills

- Process Management
- Incident Management
- Change Management
- Root Cause Analysis
- SLA Tracking
- Process Modeling
- User Access Controls
- Enterprise Application Architecture
- Training Development
- KPI Measurement

Soft Skills

- Excellent Communication
- Cross-Functional Collaboration
- Coaching and Supervision

Industry Keywords

- Business Process Mapping
- Process Documentation
- Continuous Improvement
- User Enablement
- Vendor Management

Tools & Technologies

- Signavio
- ERP Systems
- Reporting Tools
- Webhooks

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ha04o