Chargebacks Analyst
Pubblicato il 19-08-2026 - Shoptalk in Milano
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Job Title
Chargebacks & Fraud Analyst
What does a successful Chargeback Specialist do?
Provide chargeback case management for our issuing/acquiring Italian and International clients. A Chargeback Specialist is responsible for investigating and deciding on chargeback outcomes in line with payment scheme regulations. This role supports cardholders through the chargeback process, while ensuring adherence to operational service levels (SLAs). At Fiserv, you’ll be a partner in possibility, helping clients deliver seamless payment experiences.
What you will do:
- Manage chargeback cases, investigate, document, and resolve chargeback claims across payment platforms
- Prepare and submit compelling evidence to contest chargebacks and help recover disputed funds
- Review transaction data, customer communications, and system logs to determine dispute validity
- Ensure chargeback processes comply with card network regulations and internal policies
- Maintain accurate records of chargeback activity and create regular reports for stakeholders
- Collaborate with customer service, fraud prevention, and finance teams to gather documentation and improve outcomes
- Analyse chargeback trends to identify root causes and recommend preventive measures
What you will need to have:
- Strong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks
- Proficiency in Excel and data analysis skills to review transaction activity and produc