Technical Customer Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ha61b

Location: LATAM
Team: Customer Support
Role: Technical Customer Support (LATAM)

About Respond.io
Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management

Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value
The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.




100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward
Own It and Support Each Other: We step up, help out, and drive outcomes—together.
Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team

Role Description
At Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

Responsibilities
Deliver high-quality support to customers of our SaaS product
Communicate and respond to varied technical business solutions to customers in a team environ

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ha61b