Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks aSales Ambassadorto join the team based inSerravalle.
As a Supervisor for the Serravalle Store, you will be an Ambassador of the brand, effectively motivating the team to maximize profitable sales whilst ensuring KPI's and guidelines are delivered.
To run and operate an efficient store which represents the Marc Jacobs brand image.
Job responsibilities
KEY RESPONSIBILITIES:
Brand Ambassador
Excite and instill passion and pride for the brand
Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
Lead by example and demonstrate role model behavior that is always representative of the brand adhering to the dress codes and appearance guidelines
General Store VM/ Client Management
Reflect the visual merchandising guidelines promoting the brand image
Enhance customer service standards in store to ensure the best client journey
Sales/ Business Monitoring
Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
Build and maintain a relationship with them
Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
Process the sale in a confident and professional manner

Gather the client's CRM details to enlarge your client book
Drive your product knowledge by keeping up to date with fashion trends
Update yourself on all product lines through research
Ensure all Company policies and procedures are attended
Support control and management of stock
Team Management/ Back Office
Lead the team through morning briefings, objective setting and trainings.
Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
Ensure all Company policies and procedures are adhered to
Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
Responsible for the day-to-day needs of the business and administration.
PROFILE & EXPERIENCE:
A minimum of 3 years' experience in sales in a luxury, high fashion environment
Experience in selling RTW / LG
Passion for fashion and sales
A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
Excellent personal presentation – a Marc Jacobs Brand Ambassador
Understanding of Retail KPIs
A fluent level in English is essential and additional languages are an advantage
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Supervisor - Marc Jacobs - Serravalle

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