Rome, Metropolitan City of Rome Capital, Italy
About the job Italian Customer Support Specialist Customer Support Specialist - Small Appliances Group
Location: Oriente, Lisbon
Start Date: July 24, ****
Work Schedule: 5 days a week, 8 hours a day
Relocation Assistance:
Reimbursement of Airfare up to 400 in Economy class on the 6th month of the contract
Apartment Room with rent of 280 for 12 months (deducted from the payslip)
Contract Duration :1 year
Job Description:
Provide top-tier tech support to clients post-sales for various domestic appliance brands.
Act as the primary point of contact for customer tech support via phone and email.
Conduct initial diagnostics of client issues using 60 available processes and escalate complex issues.
Proactively enhance client satisfaction during diagnostics, including using YouTube tutorials for extra support.

Communicate with customers via email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints.
Utilize three different software programs during the support process.
Cross-selling skills are advantageous.
Compensation:
Performance Premio
Complexity Bonus
Health Insurance
If you possess C2 proficiency in Italian and have experience in Customer Support, this role in Lisbon offers a **Welcome Bonus of ******. Join our team to deliver exceptional customer service and technical support for renowned domestic appliance brands.
Apply now with your updated CV to be considered for this exciting opportunity.
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Italian Customer Support Specialist

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