EMEA | Full-Cycle Success Account Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hdn5v

ppAt Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place. /p pWould you like to be part of the digital revolution in the HR space? /p pThis is a unique, hybrid role. You won't just hand off clients after implementation or inherit them post-launch. You will own the bentire customer lifecycle /b for our EMEA clients. /p h3What You’ll Do In Your Day-to-day /h3 ul liEnd-to-End Ownership: Lead the complete journey of our EMEA clients. You are their primary point of contact from implementation to renewal. /li liFlawless Onboarding: Manage the initial setup, platform configuration, and training. You will guide clients through the technical and strategic implementation of Humand, ensuring a fast Time-to-Value. /li liStrategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. /li liExpansion Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. /li liBuild the Playbook: We are scaling fast.



We need you to define, document, and iterate our EMEA Onboarding and CS processes from scratch. You will build the frameworks that future team members will use. /li /ul h3What we are looking for: /h3 ul liFluency in English Portugese is an absolute must. You will be negotiating, training, and pushing back with EMEA Enterprise executives. /li liProven experience managing EMEA B2B SaaS clients. Experience handling Enterprise accounts is highly valued. /li liMindset Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines. /li liProcess-oriented: You have a builder mentality and love creating structure out of ambiguity. /li liAdaptable: You enjoy the complexity of an Enterprise account but don't mind rolling up your sleeves for smaller accounts. /li /ul pOur mission is to empower people at work to make them happier and more successful. /p pYou can read more about us at: /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hdn5v