Global Key Account Manager - Softlines
Pubblicato il 20-08-2026 - Sgs in Milano
Job DescriptionTo retain assigned top customers and nurture those key relationships over time.To become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual agevolazioni and sustain accelerated growth targetsIn order to maintain and expand business and relationships with significant clients, work in close association with various C&P; SL locations and business departments and client different stakeholdersBusiness development not only will be done through existing clients, but through identifying potential customers within SL industry in Italy.Develop a network of contacts to attract new clients, research market opportunities and oversee growth projectsHelp building strategy and plans for business growth in all SL segments in ItalyMaximisation of revenue share opportunities support the growth of global business in Italy for all services where possibleMonitor and review the assigned accounts, in conjunction with the relevant other interested parties to ensure service level and pointing out possible improvement areaTransfer the VOC (innovative solutions and tailored services and tools) to the Global Technical Team and to other parties in need of receiving such frontline inputsEstablish effective working and team relationships with Global and Local colleagues In Italy, EUR and GloballySupporting business development and marketing teams on promotions and events.
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Prepare marketing and brand recognition strategies and execute them by partnering with external industry associations and internal marketing team.Effectively communicate clients penetration and account management strategy and business plan with senior management team.
Produce & present regular reports and revenue forecasts ( according to the practices implemented )Generate opportunities for revenue growth within global accounts consistent with SGS Business Unit Strategy, and specific strategy for key account initiatives.Ensure the alignment and integration of services and operational deliveries in accordance to global C&P; and sales strategiesWork in conjunction with C&P; sales, operations and other client services staff (EA’s, SA) to achieve client deliverables.Meet assigned goals and key performance indicators (KPIs) as defined by management.QualificationsEducation: University graduate or equivalent educational backgroundExperience: 10+ years’ experience in a multinational organization.International business exposure in imported Softlines consumer products in a sales / hunting, program management or key account management functionIn-depth understanding of the global Softlines products industryStrategical planning, result & goal oriented and strong problem-solving skillsTeam player, with high ownership and passionateThinks Strategically – Understands the internal/external environment impacting future business direction.
Clarifies critical priorities to create business value.Translates Strategy into Actions – Effectively communicates strategy and action plans to othersInfluences Internally & Externally – Seeks to understand others’ needs and interests to build trust.
Convinces others to change the way they think and actCollaborates Effectively – Goes beyond ‘borders’ to connect with others.
Shares information and resources across countries / businesses / teams.
Leverages diversity to work efficiently.
Seeks out and replicates better practices.
Overcomes barriers that inhibit interaction.Delivers Superior Results – Fosters a sense of urgency to exceed targets.
Works to exceed customers’ expectations.
Strives for operational excellence.
Delivers short-term wins that build on long-term goal. xysqume BenefitsBenefits platform.
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