Senior Service Manager- Power Transmission Systems(Hybrid)
Pubblicato il 20-08-2026 - RTX in Roma
Date Posted: Country:United States of AmericaLocation:US-NY-ROME-104 ~ 104 Otis St ~ OTISPosition Role Type:HybridU.S.
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Citizen, U.S.
Person, or Immigration Status Requirements:U.S.
citizenship is required, as only U.S.
citizens are authorized to access information under this program/contract.Security Clearance Type:None/Not RequiredSecurity Clearance Status:Not RequiredAt RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems.
With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can.
Together, we push the boundaries of known science and find new ways to connect and protect our world.Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry.
With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market.
Join us and help shape the future of aerospace and defense.The Senior Manager – PTS Service Manager is accountable for managing a portfolio of in-service aftermarket products and services associated with the Power Transmission Systems (PTS) business based in Rome, New York.
This role serves as the primary customer interface to aftermarket customers and leads the execution of all aftermarket commitments, including product performance, customer satisfaction commercial deliverables, and financial outcomes (including pricing and profitability).
The Service Manager acts as the primary GM interface to global commercial, military and MRO customers.The Service Manager is accountable for the in-service lifecycle of all PTS products across more than 40 rotorcraft and fixed-wing platforms, as well as a broad range of Industrial Gas Turbine (IGT) customers, in both land-based and marine applications.What You Will DoCustomer & Stakeholder Interface : Manage customer escalations on risks, schedule and deliverables on aftermarket orders and contractsProduct Performance : Drive in-service product performance including cost, quality, reliability and delivery.Program Leadership : Lead a cross-functional Integrated Program Team (IPT) to deliver on the business’ key objectives, including:Proposal Process : Set pricing parameters and negotiation boundaries for aftermarket contracts.Risk Management : Identify and mitigate risks across technical, commercial, and industrial domains.
Develop actionable risk mitigation strategies to address potential challenges.Opportunity Development : Identify and capitalize on opportunities to improve program execution and develop associated implementation plans.Program Reporting :
Deliver clear and concise program updates, including status, risks, and opportunities, at regular cadence reviews and to all levels of business leadership, as required.Must Have QualificationsTypically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experienceExperience in program management, aftermarket program management, supply chain management and/or operations managementPreferred QualificationsProven ability to lead cross-functional teams in a complex aerospace or defense environmentStrong customer relationship management skills, with a track record of resolving contractual and operational challengesWhat We Offer:Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption Assistance Autism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programAnd more!Maybe eligible for relocationWE ARE REDEFINING AEROSPACE.Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions.
These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues.
We delight our customers with superior products and best-in-class service.
Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come.
We are looking for the best and brightest to fly and land with us!
* Please consider the following role type definitions as you apply for this role.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.
Ratio of time working onsite will be determined in partnership with your leader.At Collins, the paths we pave together lead to limitless possibility.
And the bonds we form – with our customers and with each other – propel us all higher, again and again._ As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
_The salary range for this role is 132,400 USD
- 251,600 USD.
The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.
Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role.
If the successful candidate resides in a U.S.
territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted.
However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. xysqume
RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.Privacy Policy and Terms:Click on this link to read the Policy and Terms
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Per questa posizione sono disponibili opzioni di lavoro a distanza/a casa.