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The Site MES IT Coordinator will support
Manufacturing Execution System (MES) project implementation and post -go -live
support at the manufacturing site level. This role will act as the key.
Coordination point between site users, Global MES teams, IT, Infrastructure,
ERP, offshore development/configuration teams, vendors, and implementation
partners. The role requires a strong functional and technical understanding of
MES platforms and manufacturing processes, with the ability to drive clarity in
requirements, support business process re engineering, manage site -level MES
governance, and coordinate activities across the MES lifecycle from project
start and site readiness through go -live, hypercare, and steady -state support.
Key Responsibilities
- Act as
the main site -level IT coordinator and governance contact for MES project
and support activities.
- Build
strong working relationships with Operations, Quality, MSAT, Validation,
site IT, Global MES, Infrastructure, ERP, vendors, and implementation
partners to drive alignment.
- Coordinate
MES lifecycle activities including requirements, design, build, testing,
training, go -live, hypercare, support handover, and steady -state
operations.
- Track
site -level MES actions, risks, issues, dependencies, decisions, and
readiness items with clear ownership and follow -up.
- Coordinate
technical and functional discussions between site users, Global MES teams,
and offshore development/configuration teams.
- Support
business process re engineering and help align site processes with the core
MES template, standard ways of working, and practical shop floor needs.
- Drive
clarity in MES requirements by capturing site feedback, process gaps, user
needs, and local constraints in a structured way.
- Support
site readiness activities including infrastructure, user access, shop floor
devices, printers, scanners, terminals, interfaces, and connectivity.
- Coordinate
required testing and compliance -related activities by helping site teams
participate, provide inputs, and close actions as needed.
- Log,
track, and escalate MES issues to the right support teams with clear
business impact, priority, and required details.
- Support
creation and update of MES -related documents such as SOPs, work
instructions, user guides, support guides, and training materials.
- Ensure
smooth communication between site teams, Global MES teams, support teams,
and offshore delivery teams.
Compliance & Documentation
- Support
site documentation readiness for MES processes, user roles, support model,
SOPs, work instructions, user guides, and training materials.
- Coordinate
required compliance and CSV inputs with Quality and Validation teams,
while keeping the role focused on site MES coordination and readiness.
- Ensure
site -level documentation and support materials are updated when MES
processes, access, devices, interfaces, or support models change.
- Maintain
clear site records for key decisions, open actions, issue follow -ups,
knowledge transfer, and support handover.
Continuous Improvement
- Manage
site -level MES governance by coordinating demand, changes, open tickets,
priorities, escalations, and improvement items.
- Coordinate
L2/L3 site support after MES implementation and support users with MES
issues, questions, and support follow -up.
- Work with
Operations, Quality, MSAT, Validation, Global MES, and support teams to
ensure MES does not become a bottleneck for site operations.
- Identify
recurring issues, support gaps, training needs, process pain points, and
improvement opportunities to strengthen MES operations at the site level.
- Support
site -level MES change requests, impact assessment, testing coordination,
documentation updates, training coordination, and adoption follow -up.
Requirements
Qualifications
- Bachelor's degree or
equivalent experience in Engineering, Computer Science,
Life Sciences,
Information Technology, or related field.
- Experience supporting
MES implementation or site IT project coordination in manufacturing
environments.
- Deep
understanding of manufacturing processes, shopfloor operations, and MES
platforms.
- Strong
functional and technical understanding of MES applications, interfaces,
user access, infrastructure, shopfloor devices, and support processes.
- Experience
in business process reengineering, process alignment, requirements
clarification, and translating site needs into clear MES requirements.
- Understanding
of regulated manufacturing environments and CSV expectations is preferred.
- Experience
coordinating with business users, Operations, Quality, MSAT, Validation,
IT, Infrastructure, vendors, implementation partners, offshore development
teams, and support teams.
- Ability
to support users at site level during implementation, go -live, hypercare,
steady -state operations, and issue resolution.
Key Proficiencies
- Excellent
stakeholder management, coordination, communication, follow -up, issue
tracking, and relationship -building skills.
- Ability
to develop strong relationships with Operations, Quality, MSAT,
Validation, site IT, Global MES, and offshore development teams to drive
alignment.
- Deep
knowledge of MES platforms; experience with Rockwell MES is preferred, and
knowledge of Werum PAS -X, Siemens Opcenter, or other MES applications is
good to have.
- Understanding
of MES integration with ERP, LIMS, automation systems, barcode systems,
label printing, reporting systems, and shopfloor devices is preferred.
- Ability
to manage MES governance at site level, including priorities, open issues,
changes, risks, decisions, and support readiness.
- Ability
to drive clarity in requirements and work effectively with both site teams
and offshore development/configuration teams.
- Practical
problem -solving approach with focus on keeping MES activities moving,
users supported, and site operations protected from MES -related
bottlenecks.
