Lounge Assistant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hidco

Main duties and responsibilities Customer care
- Provide consistent and exceptional standard of customer service;
- Go the “extra mile” to guarantee excellent customer experience to VIP customers;
- Provide a warm welcome to the guests and lead them to the their seats;
- Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs;
- Mitigate conflicts with the travellers, contributing to the best customer satisfaction. Commercial
- Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services;
- Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products;
- Be creative in proposing the visit to the GB Merchant’s stores;
- Contribute to the development of our business by identifying opportunities and being proactive;
- Achieve Business Project goals while raising GB awareness;
- Focus on results to fulfil Merchant’s expectations and pursue targets. Refund
- Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue;




- Perform the refund in the most correct and satisfactory way (quick and precisely)
- Money handling and cash responsibility;
- Support the tourist providing relative information. Reporting and collaboration
- Line Manager
- Marketing Sales Manager
- Partner Relationships & Marketing Manager
- Merchants
- Sales Manager
- Key Account Manager
- Sales Organization
- Business Support
- Refund Organization Background and Education
- Retail or service industry experience;
- Fluent in English (written & spoken) is a must;
- Fluent in Russian/Chinese/Arabic (written & spoken);
- Experience in cash handling;
- Experience in direct customer contacts;
- Excellent interpersonal and communication skills, service orientation, passion, motivation for engagement of Globe Shoppers;
- Ability to communicate and inspire;
- Great customer service skills, problem solving and business sense;
- Willing to work on shift;
- University graduate preferred. Specific skills and competencies
- Flexible and proactive;
- Good organizational skills and independent working after given guidelines;
- Good knowledge of MS Office products;
- Dynamic, creative and keen to participate and enjoy team work.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hidco