(fluent English
Pubblicato il 20-08-2026 - SupportYourApp in Firenze
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails;
- Build strong and lasting customer relationships;
- Resolve customer issues quickly and efficiently, ensuring high-quality solutions;
- Keep up with evolving tools and technology;
- Escalate complex issues to the appropriate team for resolution;
- Review and process incoming Seizure-related documents;
- Apply the latest and greatest customer happiness practices;
- Maintain a deep understanding of client solutions and meet KPIs;
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- German (B1 or higher) and English (C1 or higher), both spoken and written;
- 6–12 months of experience in customer support;
- High level of discretion and data protection awareness;
- Strong analytical thinking, research, and problem-solving skills;
- Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
- Fast and accurate typing skills with confident multi-platform usage
- Proven customer service communication skills, including:
- Objection handling
- Structured and vantaggi-oriented dialogue
- Empathy and clear, professional articulation
- Ability to consistent