Strategic Accounts Relationship Director
Pubblicato il 20-08-2026 - Thermo Fisher Scientific in Milano
**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **This role can be based in UK, Italy, Switzerland, Netherlands & Belgium.** **Key Responsibilities**: - Implements and leads a robust, cascading governance program for client portfolios across multiple service lines and global sites.
- Reports and facilitates actions based on key performance indicators that measure overall relationship health and operational performance.
- Proactively prevents and handles above-site issues by cascading communications, engaging as needed with internal and client executives.
- Delivers maximum value from assigned client portfolios by ensuring contract compliance and facilitating improvement initiatives.
- Facilitates harmonization across sites and continuous improvement using a PPI approach.
- Develops senior-level relationships internally and within client’s organization to enable stellar customer support and an improved customer experience.
- Understands the key operating cycles and imperatives of the client: Budget cycle, strategic sourcing priorities and business processes.
- Accurately forecasts, communicates and reports on sales objectives within customer relationship management systems and reporting tools.
- Strong ability to lead through influence and drive forward action
- Ability to adapt and navigate through ambiguity and change by outstanding interpersonal and communication skills.
- Demonstrates strategic ‘big picture’ thinking and makes informed decisions that align with organizational goals **Minimum Requirements/Qualifications**: - A minimum bachelor’s degree required, preferably in a scientific field (such as chemistry, biochemistry, chemical engineering), pharmacy, or a business-related field. MBA highly preferred.
- Previous high-value account or project management experience in pharmaceutical or comparable industry is required.
- Knowledge of pharmaceutical product development, cGMP requirements and CDMO / CRO services is highly preferred.
- Strong analytical skills and understanding of financial models is required, including experience balancing cash flow, revenue, risk and other factors in complex, high value deal structures.
- Proven success engaging with executives, including C-suite. **Hiring Criteria**: - Minimum of 10-15 years in commercial, program management, relationship management type roles.
- Demonstrated experience working with complex initiatives in a matrix environment with broad, high-value impact.
- A strong teammate with consistent record to coordinate activities and influence actions across a team and Company.
- Strong negotiation and communication skills.
- Self-motivated, bias for action, and strong customer advocacy.