Refunder

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hjdiy

Refunder **Nature and aim of the position** Refund Global Blue Tax Free Forms at a Global Blue Refund Point. **Main duties and responsibilities**
- Verify and refund Global Blue Tax Free Forms
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports as needed
- Observe Global Blue policies, guidelines and procedures
- The position may be part of a Downtown Cash Refund Office **Main KPIs**
- Number of refunded transactions
- Refunding mistake ratio **Reporting and collaboration**
- Reporting line: Refund Supervisor or Airport Manager
- Mainly cooperates with: - Peers at same and other Refund Points
- Quality Assurance
- Refund Manager
- Merchants' staff
- Sales organization **Background and Education**
- University degree
- Helpful: a commercial background
- Helpful:



experience in face to face customer contact
- Helpful: experience in managing tills
- Helpful: airport experience
- Helpful: customer service experience **Specific skills and knowledge**
- Must be fluent in English.
- Other helpful languages in order of relevance: Chinese, Russian, Arabic
- Must be dedicated to service and customer satisfaction
- Must be experienced in using office software
- Must be trustworthy to handle large amounts of cash
- Must have a clean criminal record
- Must be able to handle stress
- Must be nimble but thorough
- Must be a good team player
- Must be flexible in terms of working hours
- Previous working experience is a plus Job ID JR0003979

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hjdiy