Mobile Experience Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hjrcq

**Who we are**:
You may not have heard of us, but you’ll know our brands! AS Watson is the world's largest international health and beauty retailer with over 16,300 stores in 28 markets. Each year, over 5.5 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson’s, Marionnaud, The Perfume Shop, and many more. Based in Milan, eLab Technology is ASW Group digital hub. It takes care of Omnichannel Strategy for European Brands of the group, delivering eCommerce, Mobile and in store Innovative solutions.
As a Mobile Experience Specialist, you will focus on improving the customer experience across our mobile apps, rolling out new features and optimising existing customer journeys.
You will be part of a great, young and passionate team and you will be in contact with our business units across Europe to ensure the delivery of the best mobile experience.
Expect to work in a cool, informal and international environment. We work hard, make great things, have a lot of fun! **A typical day in this role includes**: - Using feedback sources to monitor how customers are interacting with our apps to identify pain points and areas of opportunity
- Analysing data such as funnels to understand how different areas of the app are performing
- Preparing proposals for new ideas to improve the customer experience, using your knowledge of our apps, our competitors’ apps, and apps in general
- Designing new mobile experiences with supporting documentation,



working alongside Business Analysts and UX Designers
- Helping the wider app development team to deliver changes
- Contributing to the marketing and strategic analysis for the positioning of our apps
- Working with stakeholders across Europe who also want to see our apps succeed **This role would be a good fit for you if**: - You can put yourself into the shoes of the user
- You’re not afraid to ask ‘why?’
- You love diving into data to find answers or come up with new questions
- You’re motivated by change
- You live digital and understand how technology works, even if you’re not a technical person **What you’ll need**: - Degree in Management Engineering or Economy disciplines (digital and IT exams preferred)
- 2+ years of experience as Business Analyst / Product Owner / Project Manager / eCommerce Trading role or similar
- Knowledge of Agile methodology is preferred
- Fluent English and Italian
- Excellent written and verbal communication skills
- Excellent interpersonal skills, with the ability to communicate at all levels **What you’ll get from us**: - Competitive salary, benefits and premio scheme
- Excellent refer-a-friend scheme with up to 3000 euros up for grabs!
- A fantastic learning and development offering to explore
- Ticket Lunches
- International and inclusive team based in Milan Fashion and design district - Tortona
- Lots of opportunities to get involved in wellbeing initiatives to support your physical and mental health + monthly CSR/Team events
- plus much More!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hjrcq