IT Service Delivery Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hjte7

Join Electrolux Professional Group - as IT SERVICE DELIVERY MANAGER Open Location : Europe ABOUT THE JOB The IT Service Delivery Manager is responsible for ensuring the efficient, timely, and high-quality delivery of IT services. This role ensures that services meet business requirements and align with Service Level Agreements (SLAs) with major IT suppliers. Strong organizational skills, team management abilities, and coordination with internal and external stakeholders are key to success in this position. ABOUT YOUR TASKS
- **IT Service Management**:Ensure the operational continuity of IT services by monitoring and continuously improving performance of IT suppliers. That includes (but not limited to) Application Maintenance & Support, Helpdesk, Infrastructure, Operations, Cybersecurity, fix-bid projects in all areas.
- **SLA Management**:Ensure Service Level Agreements are met, addressing non-compliance issues, and implementing corrective actions **.**: - **Stakeholder Relationship Management**:Collaborate with internal teams (e.g., development, infrastructure, security) and external vendors to deliver IT services effectively while maintaining clear communication.
- **Incident & Problem Management**:Lead the management of critical incidents and recurring problems, minimizing downtime and business impact.
- **Service Improvement**:Identify and implement opportunities for service improvement to enhance efficiency and user satisfaction.
- **Resource Coordination**:Manage and allocate resources effectively to meet service delivery requirements.
- **Reporting & Metrics**:Provide regular reports on service performance, including SLA compliance, incident trends, and improvement initiatives.
- **Compliance & Standards**:Ensure adherence to IT governance frameworks, compliance standards, and best practices, such as ITIL. ABOUT YOU
- Understand our customers’ need and suggest solutions to create a better experience for them
- Are fast-paced and at ease in an agile environment




- Are proactive and action-oriented
- Make use of data to drive your projects thanks to your analytics skills
- Have good communication and relationship building skills
- **Education**:Bachelor’s degree in Computer Science, Information Technology, or a related field.
- **Experience**: - Proven experience in IT service delivery or IT operations roles.
- Solid understanding of ITIL processes and frameworks.
- Experience managing teams and external vendors.
- **Skills**: - Excellent organizational and problem-solving abilities.
- Strong communication and stakeholder management skills.
- Proficiency in ITSM tools (e.g., ServiceNow).
- Analytical mindset with a focus on metrics and continuous improvement.
- **Certifications (preferred)**:ITIL Foundation or higher, PMP is a plus, or equivalent certifications. REQUIRED COMPETENCES
- Customer Obsessed - you are focused on delivering value to the customers, both internal and external
- Trustworthy - you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
- Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
- Sustainable - You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically. ABOUT OUR BENEFITS: - Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment **About the Electrolux Professional Group

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hjte7