In Room Dining Supervisor
Pubblicato il 20-08-2026 - Rocco Forte Hotels in Firenze
**IN ROOM DINING SUPERVISOR** **Main purpose**:
The In Room Dining Supervisor oversee the delivery of the In Room Dining service, supervise the staff and ensure the best Guests’ experience. He/she cooperates with Restaurant team when required and maintain the high standards of the service.
**Reports to**: F&B; Manager. **Main duties & responsibilities**: - Oversee all aspects of the daily operation of the hotel’s In Room Dining service, according to our service standards and procedures;
- Supervise all In Room Dining team.
- Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems;
- Supervise the in room dining service area in order to attract, retain, and motivate the employees;
- Ensure optimal level of service, quality, and hospitality are provided to guest;
- Conduct briefings, assign tasks, and monitor staff performance to ensure efficient and exceptional service delivery;
- Handle guest concerns or special requests with professionalism ensuring the highest level of satisfaction. **We offer**: - Fixed-term contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months.
You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Resistente".
- Staff celebrations. **Competencies required**: - Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role. **Other requirements**: - Professional experience at an international level, preferably in a deluxe hotel;
- English knowledge at Intermediate/Advanced level;
- Valid HACCP certification;
- Knowledge of F&B; management software (e.g. Easymeal)
- Passion for service and ambition to grow professionally;
- Flexibility;
- Attention to detail. **Workplace**: Hotel Savoy, Piazza della Repubblica 7, 50122 - Firenze. Contratto di lavoro: Tempo pieno, Tempo determinato Benefit: - Mensa aziendale Disponibilità: - Dal lunedì al venerdì
- Turni
- Weekend Retribuzione supplementare: - Quattordicesima
- Tredicesima