IT Support
Pubblicato il 20-08-2026 - BCIC Swiss in Bolzano
**About Us**:
At **BCIC Swiss GmbH**, we specialize in delivering end-to-end technology solutions tailored to meet the evolving demands of modern businesses. Rooted in Swiss quality and a strong commitment to customer satisfaction, we serve as a trusted IT partner for clients ranging from innovative startups to global enterprises. Our core services include **IT outsourcing** and **recruitment solutions**. **Position Overview**:
**Key Responsibilities**: - Provide **first and second-level support** for technical issues reported by end users.
- Collaborate with **third-party vendors** to resolve complex audiovisual (AV) issues.
- Ensure **clear and timely communication** on issue status and resolutions.
- Maintain **accurate ticket documentation** for all incidents and service requests.
- Provide **basic support for Mac OS** and Apple devices.
- Set up, troubleshoot, and maintain **printers, desktops, laptops**, and other peripheral devices.
- Conduct **preventive maintenance** and perform remedial hardware repairs.
- Utilize diagnostic tools to resolve **network connectivity and software/hardware issues**.
- Possess a broad understanding of **networks, servers, AV systems, smart devices, and telecom equipment**.
- Adapt to a **project-based, team-oriented work environment**, and perform additional tasks as needed. **Must have Requirements**: - **Valid Italian work permit**: - **Italian language proficiency (minimum B2 level)**.
- **Several years of hands-on experience** in IT user support or a similar role. **Why Join Us?**
- A supportive and innovative work environment
- Opportunities for professional growth and development
- Work with international clients and cutting-edge technologies
- Be part of a company known for Swiss precision and excellence **Job Type**: Tempo parziale Pay: €30.00 per hour Expected hours: 10 - 20 per week Work Location: In person