Gucci Customer Service Specialist (L. 68/99)
Pubblicato il 20-08-2026 - Kering in Milano
Summary Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Job Description Key Accountabilities
- Daily monitoring of orders and shipments, managing discrepancies and stock rebalancing
- Management of customer master data and monitoring of warehouse movements
- Direct and indirect customer contact to handle order requests and returns, ensuring the highest quality of service and addressing customer inquiries and issues
- Communicate and collaborate with other company departments to meet customer expectations
- Collaborate with operational teams to ensure that all inbound and outbound flows are supported by the appropriate documentation and comply with the regulations of different countries Key Requirements
- Enrollment in the protected categories list L.68/99 art.8 (disability equal to or greater than 46%)
- At least 2 years of experience in customer service or in a customer-facing department (preferably in the fashion/luxury sector)
- Diploma in languages or a degree in economics or related fields
- Experience using the Microsoft Office package (Word, Excel, PowerPoint) and Business Intelligence tools to produce reports and KPIs
- Experience using SAP
- Strong analytical skills
- Results-oriented mindset, attention to detail, and ability to meet deadlines
- Fluent knowledge of Italian and English, both written and spoken; any additional language will be considered a plus Job Type Regular Start Date 2025-11-01 Schedule Tempo pieno Organization Gucci Logistica S.p.A.