IT Systems Support Officer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hkv5l

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Systems Support Officer based in Italy.

This is a fully remote opportunity for an IT professional who enjoys solving problems while also improving the systems behind them.
You’ll support users across Microsoft 365 and business applications while managing access, technology assets, and system records.
The role combines hands-on troubleshooting with systems administration, cybersecurity support, and digital process improvement.
Beyond resolving day-to-day technical issues, you’ll identify recurring problems and recommend smarter, more efficient solutions.
You’ll collaborate with internal users and external IT providers while contributing to system implementations, updates, and workflow improvements.
The environment is international, collaborative, and people-focused, with opportunities to support an Australian business remotely.
This role is ideal for a proactive IT professional who values ownership, continuous learning, and practical impact.





Accountabilities
- Provide day-to-day technical support to users across Microsoft 365 and core business systems.
- Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues, resolving them efficiently or escalating when specialist support is required.
- Manage user accounts, permissions, system access, and related access-control processes.
- Coordinate complex technical issues with external IT providers and follow through to resolution.
- Maintain accurate IT asset registers, software licensing information, system records, and other technical documentation.
- Document IT requests, system changes, troubleshooting activities, resolutions, and outstanding issues.
- Assist with new system implementations, software updates, workflow changes, and digital form deployments.
- Test system changes and workflows to identify issues before they affect users or business operatio

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hkv5l