Head of after sales

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hlkm2

We are looking for an Head of After Sales – Automated & Integrated Solutions for our business unit Automation in Italy

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You will ensure comprehensive support to the branded service network by driving strategic planning initiatives that align with commercial and service objectives within the after-sales sector.

This role oversees both strategic and operational activities to foster business growth, enhance service offerings, and optimize after-sales performance.

Additionally, it serves as a key liaison with HQ and suppliers, ensuring adherence to corporate standards and promoting alignment with the Group’s overall vision and goals.

We offer:
What we offer:

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- Professional development paths to drive career growth
- Career opportunities in an international environment
- Competitive compensation & benefits package

Tasks and Qualifications:
Key Responsibilities:

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- Integrate after-sales services into commercial proposals, maximizing customer value and satisfaction
- Develop and coordinate a regional service network (maintenance and field service) leveraging internal resources and local partners
- Manage service escalations and ensure high service quality standards
- Collaborate with internal and external stakeholders (Brands, suppliers, HQ) to optimize solutions and profitability
- Define and drive the After-Sales strategy in alignment with corporate goals and market trends
- Develop modernization, upgrade, and value-added service business
- Support Brands in the positioning and execution of After-Sales offerings
- Identify growth opportunities (up-selling, cross-selling) and increase service revenue
- Implement service performance tracking and reporting systems
- Ensure service readiness (training, spare parts, tools) in line with the sales pipeline

Requirements:

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- 5+ years’ experience in intralogistics

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hlkm2