Guest Service Agent

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Additional Information

Job Number 26105195

Job Category Rooms & Guest Services Operations

Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP

Schedule Tempo pieno

Located Remotely? N

Position Type Non-Management

Pay Range: 25.474 euro - 27000 euro

Position Summary

Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano; main responsibility is the maintenance and control of the hotel’s room inventory on a day to day basis. This includes coordinating room assignments & controlling room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces.



The GSA is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and a strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. This relationship is key to the success of the Front of House operations functioning.

Place of work:

Front desk and back office areas. Front Office is a focal point for all guest/visitor reception and inquiries.

Basic requirements:

Qualifications:

A College Degree or in the process of receiving one.
Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Ability to provide legible communication.
Ability to compute basic ma

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