EUC Support
Pubblicato il 20-08-2026 - TECEZE in Modena
We are looking for an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.
Key Responsibilities
- Provide Level 1/Level 2 onsite EUC and desktop support to end users.
- Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals.
- Perform hardware installation, configuration, replacement, and troubleshooting.
- Install and configure Windows operating systems, applications, drivers, and security tools.
- Support Microsoft 365 / Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
- Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams.
- Support Active Directory, Azure AD / Entra ID, Group Policy, and basic endpoint administration.
- Troubleshoot network connectivity issues including LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration.
- Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
- Support endpoint management platforms such as SCCM/MECM, Intune, Ivanti, or similar tools.
- Provide hands-and-feet support for network and infrastructure teams when required.
- Assist with server room / network room activities, including basic cable tracing, patching, labeling, and equipment validation.
- Support IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments.
- Coordinate with remote infrastructure, network, security, and application teams for issue resolution.
- Maintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system.
- Follow defined SLA, ITIL, security, and operational procedures.
- Prepare activity reports and prov