Front Desk Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hm1qo

Additional Information: This hotel is owned and operated by an independent
franchisee, Immobiliare Residenziale Pineta sacchetti, s.r.l. The franchisee is
a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel’s employment policies
and practices, including hiring, firing, discipline, staffing, compensation,
benefits, and all other terms and conditions of employment. If you accept a
position at this hotel, you will be employed by a franchisee and not by Marriott
International, Inc.

Job Summary:

* Manage the full guest journey: reservations, check-in, stay, and check-out;
* Provide a professional and personalized welcome in line with Marriott
standards;
* Handle phone calls, emails, and guest requests promptly and accurately;
* Proactively resolve operational issues and guest complaints;
* Manage guest requests throughout their stay, ensuring a high level of guest
satisfaction;
* Handle payments, cash operations, and Front Office-related administrative
procedures;




* Work closely with other hotel departments to ensure an efficient and seamless
guest experience;
* Follow hotel procedures and Marriott quality and safety standards;
* Use hotel management systems and other tools required for Front Office
operations.

Requirements
* Previous experience as a Receptionist / Front Office Agent, preferably in a
hotel of a similar standard;
* Solid knowledge of Front Office procedures and operations;
* Good command of both Italian and English;
* Excellent communication and interpersonal skills;
* Strong guest and service orientation;
* Ability to work effectively as part of a team and manage high-pressure
situations;
* Accuracy, reliability, and ability to work independently;
* Flexibility to work shifts, including weekends and public holidays.
* Knowledge of Opera PMS;
* Preferred Qualifications
* Previous experience within an international hotel chain;
* Knowledge of additional foreign languages.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hm1qo