Solutions Consultant with Romanian and English

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hmbni

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgariaas a Solutions Consultant with Romanian and Englishfor the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:
- Flexible contract conditions (temporary employment, part-time options)Relocation Premio: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home- Fully paid training- Stable job and career development opportunities- Attractive salary- Additional health insurance- More than fifty benefits and services to choose from- Positive international working environment- Support and learning- Employee referral bonuses

Key Responsibilities:
- Deliver professional support for our products and services,



maintaining a stellar customer satisfaction rate- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers-
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores- Collaborate with team members to share best practices and contribute to the knowledge base- Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:
- Fluent Romanianand Englishcommunication skills- Strong interpersonal abilities and customer service orientation- Ability to follow structured guides and processes- Excellence in active listening and problem-solving- Adaptable and quick to learn new processes and technologies- Self-motivated with a passion for customer sat

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hmbni