Operations Manager
Pubblicato il 19-08-2026 - Deliveryhero in Milano
ppAs the Operational Compliance Rider Operations Lead in Italy, your mission is to shape and safeguard Glovo's local operational framework while elevating the rider experience during a period of rapid growth.
Reporting directly to the Head of Operations, you will take full ownership of navigating complex union relations, local regulatory compliance, and seamless rider support processes over the next ***** months.
By driving high standards of operational compliance and efficiency, you will build a sustainable foundation for our delivery network across the market.
/ph3THE JOURNEY /h3ulliLead Support a High-Performing Team: Manage, mentor, and develop a team of 4 direct reports across rider acquisition, rider experience/support, billing cash management, union relations, and legal/authorities support.
/liliEnsure 100% Operational Legal Compliance: Define, deploy, and monitor robust local processes to guarantee strict compliance with Italian regulations, local laws, and authorities' guidelines.
/liliManage Industrial Union Relations: Establish and maintain a constructive, highly productive framework for union dialogue and external institutional relationships to navigate complex local frameworks smoothly.
/liliOptimize Rider Support Billing Operations: Drive continuous improvement in rider experience, ensuring seamless onboarding, responsive support, and accurate, automated billing and cash management processes.
/liliCross-Functional Collaboration: Partner closely with Global Operations Teams, Legal, and Finance departments to align local operations with global strategies and implement best practices.
/liliDrive Process Efficiency Automation: Leverage operational data and analytical tools to streamline workflows, reduce friction in rider operations, and scale processes efficiently.
/li /ulh3Must-Haves /h3ulliPeople Leadership: Proven experience in managing, coaching,
and developing direct reports (managing a team of 4+) with a strong track record of operational leadership.
/liliAnalytical Data-Driven Mindset: Hands?on proficiency with Excel and analytical platforms (e.g., Looker), combined with a mindset for process automation and data?informed decision?making.
/liliProject Stakeholder Management: Strong ability to execute complex projects and navigate diverse internal/external relationships, from global cross?functional leadership to local authorities and external partners.
/liliLanguage Fluency: Professional native/bilingual proficiency in both Italian and English (both written and spoken).
/li /ulh3Nice-to-Haves /h3ulliIndustry Regulatory Experience: Previous background in operations within heavily regulated sectors, delivery platforms, or fast?paced logistics environments.
/liliLegal Industrial Relations Expertise: Familiarity with Italian labor laws, industrial relations, or legal framework negotiations.
/li /ulpIndividuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there!
Skills can be learned, and embracing diversity is invaluable.
/ppWe believe driven talent deserves:
/pulliAn enticing equity plan that lets you own a piece of the action.
/liliTop?notch private health insurance to keep you at your peak.
/liliMonthly Glovo credit to satisfy your cravings!
/liliDiscounts on transportation, food, and even kindergarten expenses.
/liliExtra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
/liliEnhanced parental leave, and office?based nursery.
/liliOnline therapy and wellbeing benefits to ensure your mental well?being.
/li /ulpHere at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
We know that the best ideas come from a mashup of brilliant diverse minds.
This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
/ppFeel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
/ppSo, ready to take the wheel and make this the ride of your life?
/ppEUR ****** - EUR ****** - Yearly /ppOn top, your total compensation may include other benefits described above and equity for pre?defined roles.
This is the initial hiring range for this role and level.
If at any point during the process we determine your experience and scope better align with a different hiring range, we'll be happy to review share it with you, before moving forward to the next stage of the process!
/ppAt Glovo, your success is defined by both results and behaviors.
We hire for excellence in craft and for the Leadership Principles tha /p /p #J-*****-Ljbffr