Front Office Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hovrf

ppMandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d'Ampezzo, in the heart of the UNESCO-listed Dolomites.
Scheduled to open in Winter ****, the resort will mark the debut of Mandarin Oriental in one of Italy's most renowned mountain destinations, combining the legendary heritage of the Cristallo with Mandarin Oriental's exceptional service, refined design, and award-winning hospitality.
/ppThe resort will feature elegantly appointed rooms and suites, exceptional dining experiences, a world-class Spa Wellness Centre, and curated year-round experiences designed for discerning international travellers seeking the finest alpine luxury.
/ppJoining the pre-opening team offers a unique opportunity to help shape one of Europe's most anticipated luxury hotel openings, contributing to the creation of an extraordinary guest experience from day one.
/ph3Pre-Opening Responsibilities /h3ulliSupport the successful pre-opening of the Front Office department, ensuring operational readiness prior to the resort opening.
/liliAssist in recruiting, onboarding, training and developing the Front Office team in accordance with Mandarin Oriental standards.
/liliImplement Front Office policies, procedures, brand standards and service sequences.
/liliParticipate in the setup, testing and commissioning of Front Office systems, including the Property Management System (PMS), guest service platforms and operational procedures.
/liliSupport mock operations, departmental training, emergency procedures and opening readiness exercises.
/liliCollaborate with Rooms, Housekeeping, Engineering,



IT and other operational departments throughout the pre-opening phase.
/li /ulh3Operational Responsibilities /h3ulliOversee the day-to-day operation of the Front Office department, ensuring seamless guest arrivals, departures and overall guest satisfaction.
/liliLead, motivate, coach and develop the Front Office team, fostering a culture of service excellence and continuous improvement.
/liliEnsure all guests receive personalized, professional and efficient service in accordance with Mandarin Oriental standards.
/liliMonitor guest feedback, online reputation and service recovery opportunities, taking proactive action to exceed guest expectations.
/liliCoordinate closely with Housekeeping, Reservations, Concierge, Guest Relations and other departments to optimize the guest journey.
/liliEnsure compliance with all Front Office policies, cash handling procedures, security standards and local regulatory requirements.
/liliManage room inventory in collaboration with Revenue Management and Reservations to maximize occupancy and revenue opportunities.
/liliMonitor departmental payroll, staffing levels, productivity and operational costs in line with budget expectations.
/liliPrepare operational reports, forecasts and departmental performance analysis.




/liliHandle VIP arrivals, guest complaints and special requests with professionalism and discretion.
/liliEnsure all action plans arising from operational meetings are implemented effectively.
/liliPromote a culture of teamwork, accountability and continuous learning across the department.
/liliPerform any other reasonable duties assigned by the direct manager.
/li /ulh3Requirements /h3ulliDegree or diploma in Hospitality Management or a related discipline is preferred.
/liliMinimum 5 years' experience in Front Office operations, including at least 2 years in a Front Office Manager or Assistant Front Office Manager position within a luxury five-star hotel or internationally recognised luxury resort.
/liliPrevious luxury hotel pre-opening experience is considered a strong advantage.
/liliExcellent knowledge of luxury Front Office operations, guest service standards and Rooms Division procedures.
/liliExperience with Opera Cloud or similar Property Management Systems.
/liliStrong leadership, coaching and people management skills.
/liliExcellent organizational and problem-solving abilities with strong attention to detail.
/liliGood financial awareness including payroll management, budgeting and departmental cost control.
/liliAbility to remain calm under pressure while maintaining exceptional guest service standards.
/liliExcellent communication and interpersonal skills.
/liliFluent English is essential; Italian and additional languages are considered an advantage.
/li /ulh3Compensation /h3p€45,000 Gross Annual Salary (RAL) /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hovrf