Team Lead Service (m/w/d)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hpbll

ph3Overview /h3 pAs one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time‑to‑market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents. /p pThe position of bTeam Lead Service (m/f/d) /b is home office based, preferably around bRome /b. Good travel connections, as well for international travel will be important. This function is to organise a high quality service support experience in all aspects of the company’s products and internal SOP's. The primary objective is to be an efficient and effective Team lead enabling the delivery of highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. Activities will cover the complete range of Mass Spec products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre‑requisite. Duties will be carried out mainly in Italy, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory will be significant. The position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day‑to‑day priorities will be set by the Service Manager and helpdesk team. /p h3Responsibilities /h3 ul liMaintain high‑quality customer relationships /li liCoordinate daily service team activities,



including workload distribution /li liPlan installations and coordinate hotline operations /li liEnsure transmission of factory information to the team /li liSupport strategic project deployment /li liProvide support to Key Accounts and ensure service performance on‑site /li liActively manage escalations and customer complaints /li liParticipating in commercial/strategic decisions during complex situations /li liEnsure smooth onboarding of new team members and contribute setting up training plans /li liApprove vacations and expense reports /li liSupport recruitment process, time tracking, training, and development of team members /li liEnsure compliance with company rules and address deviations /li liDrive service performance and continuous improvement /li liShare downward information and elevate ideas/suggestions /li liFrequent travel within Italy is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe. /li /ul h3Qualifications /h3 ul liMaster's degree in Electronic Engineering, Biology or Biotechnology or Biochemistry or in a similar area /li liSolid technical or scientific background gained in industry or academia with proven ability of continuous learning in a rapidly advancing technological area /li li5-6 years of experience in Field service work and ability to build relationships through inspiring trust and confidence /li li3 years of management experience /li liCapacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation /li liAbility to diagnose causes of malfunction and to actively resolve customers’ service problems. /li liGood computer literacy, including familiarity with data system hardware and industry standard operating systems. /li liAbility to communicate effectively at all levels with good spoken and written English and Italian /li liA current driving license, valid in Italy /li liNo visa restriction preventing travel in the USA or EU. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hpbll