Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hpbpf

ppInterSystems is looking for talented and curious problem-solvers eager to join a team of experts working with cutting-edge technologies. In this role, you’ll sharpen your technical and professional skills in a collaborative environment where teamwork and innovation go hand in hand. You'll be partnering with developers from our technology ecosystem to help them build and support real-world applications that make a tangible impact. You’ll also work closely with some of Italy’s most influential healthcare organizations, contributing to projects that shape the future of the industry. /ppbResponsibilities: /b /pulliProvide immediate response to customer inquiries in accordance with service standards. /liliProvide technical support for application development using InterSystems’ technology stack. /liliProvide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products. /liliProvide technical support for troubleshooting and performance analysis. /liliEscalate open (unresolved) problems in accordance with current policies and procedures. /liliProduce training materials for technical courses such as system custom development. /liliProduce technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s. /liliContinuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. /liliImprove response time to customer inquiries by continuously improving communication, analytical, and learning skills.



/liliParticipate in on-site technical training if required. /liliParticipate in on-site support-related meetings with customers/partners if required. /liliParticipate in the on-call 24-hour roster service. /liliParticipate in on-site implementations if required. /li /ulpbQualifications: /b /pulliKnowledge of web-oriented languages, including HTML and JavaScript. /liliExperience with SQL, data analysis and database methodologies. /liliKnowledge of programming languages—ideally Java or C++. /liliExperience working in software as a Developer, Quality Engineer, and/or Solutions Architect. /liliBe able to design and write technical documents. /liliWell versed in Internet / Intranet concepts. /liliExperience within InterSystems products (Cache, Ensemble) highly desirable but not required. /liliAbility to work in a team (with colleagues/partners located in different towns/countries). /liliBS or MS in Computer Science or equivalent is desirable but not mandatory. /liliDemonstrated ability to learn, evaluate, adapt to, propose and implement AI-augmented workflows in order to continually enhance your own, and the team’s, productivity. /liliExperience using AI-assisted tools (e.g., copilots, summarisation tools, or chatbots) to investigate, triage, or document complex support cases,



with an ability to critically evaluate and verify AI-generated outputs. /liliAbility to construct effective prompts for LLM-based tools to extract structured information from clinical documentation, support logs, or knowledge bases. /liliPractical experience using AI-powered developer or diagnostic tools (e.g., GitHub Copilot, AI log analysis, or intelligent monitoring platforms) to investigate system issues, interpret error patterns, or accelerate root cause analysis. /li /ulpAs an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. /ppWe aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization. /ppbAbout InterSystems /b /ppInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hpbpf