CX Insights lead
Pubblicato il 21-08-2026 - Allianz Commercial in Roma
This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At Allianz Partners, we are committed to creating outstanding customer experiences that drive loyalty, satisfaction, and business growth. We are looking for a Customer Experience Insights Lead to play a pivotal role in shaping our global customer experience strategy through data-driven insights, Voice of the Customer (VoC) intelligence, and customer journey analysis.
In this global leadership role, you will lead a team of CX analysts, transforming customer feedback and operational data into actionable recommendations that influence strategic decisions, enhance customer journeys, and embed a truly customer-centric culture across the organization.
What You Do
1. CX Insights Strategy & Framework
Develop and evolve Allianz Partners' global Customer Experience Insights framework.
Leverage Voice of the Customer (VoC) data, operational metrics, and AI-driven analytics to generate actionable insights.
Build measurement models to assess the impact of CX initiatives and support strategic decision-making.
2. Customer Insights & Analytics
Lead the CX Insights team in identifying customer trends, pain points, and improvement opportunities.
Transform customer feedback and data into compelling stories, dashboards, and recommendations.
Deliver meaningful insights that help improve customer satisfaction, loyalty, and business performance.
3. Customer Journey Excellence
Drive end-to-end customer journey analysis across multiple Lines of Business.
Identify friction points and prioritize initiatives that create the greatest customer impact.
Benchmark best practices and continuously seek opportunities to enhance the customer experience.
4. Stakeholder Collaboration & Business Impact
Partner with senior leaders and cross-functional teams to embed customer-centric thinking into products, serv