Inside Sales Lead
Pubblicato il 21-08-2026 - Moog in Malnate
ppMoog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. /p h3Job Title : /h3 pInside Sales Lead /p h3Reporting To: /h3 pManaging Director General Manager /p h3Work Schedule: /h3 pHybrid – Varese, IT /p h3Inside Sales Lead /h3 h3Location: /h3 pMalnate (VA), Italy /p h3Reporting to: /h3 pSales Manager /p h3About Moog /h3 pMoog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in an environment built on trust, collaboration, and accountability. /p pWorking at Moog means being part of a company where innovation, customer focus, and continuous improvement drive everything we do. We offer opportunities to grow professionally while making a tangible impact on our customers and our business. /p h3The Opportunity /h3 pWe are looking for a highly motivated and customer-oriented Inside Sales Lead to join our Commercial Organization. /p pIn this key leadership role, you will lead a team of approximately 10 Sales Administration professionals , ensuring operational excellence across order management, customer service, export activities, and commercial support processes. /p pYou will act as the primary interface between the Sales Department, Supply Chain, Procurement, Logistics, Finance, and Operations , helping to drive customer satisfaction, business growth, and efficient order fulfillment. /p pThe role also includes direct responsibility for managing relationships with selected strategic customers and supporting key commercial initiatives. /p h3Key Responsibilities /h3 h3Team Leadership /h3 ul liLead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites. /li liFoster a culture of accountability, collaboration, continuous improvement, and customer focus. /li liMonitor workload, performance, and development plans to ensure effective team execution.
/li /ul h3Customer Management /h3 ul liServe as the primary point of contact for selected strategic customers and key accounts. /li liBuild strong customer relationships to ensure high levels of satisfaction and responsiveness. /li liSupport customer escalations and coordinate timely resolution of complex issues. /li /ul h3Commercial Operations /h3 ul liOversee the complete order-to-delivery process for external and intercompany customers. /li liEnsure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records. /li liSupport Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle. /li /ul h3Cross-Functional Coordination /h3 ul liAct as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance. /li liCoordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met. /li liSupport Sales and Operations Planning activities through effective communication and execution. /li /ul h3Export Compliance /h3 ul liOversee export activities, international shipments, customs documentation, and licensing requirements. /li liEnsure compliance with company policies, trade regulations, export controls, and applicable legal requirements. /li liManage activities related to defense and controlled products where applicable. /li /ul h3Continuous Improvement /h3 ul liIdentify opportunities to improve customer service, order management, and commercial processes. /li liDevelop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency. /li liDrive process standardization and best practices across locations.
/li /ul h3Qualifications /h3 h3Education Experience /h3 ul liBachelor’s Degree or equivalent professional experience. /li liMinimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management. /li liPrevious experience leading teams in a multinational manufacturing environment is strongly preferred. /li /ul h3Technical Skills /h3 ul liStrong understanding of commercial processes, order management, and customer service operations. /li liExperience with ERP systems (SAP, Oracle, or equivalent). /li liAdvanced Microsoft Office skills. /li liStrong understanding of export documentation and international trade processes. /li liFluent Italian and English. /li /ul h3Leadership Competencies /h3 ul liCustomer-centric mindset. /li liStrong people leadership and coaching skills. /li liExcellent communication and stakeholder management capabilities. /li liAbility to influence across functions without direct authority. /li liStrong organizational and problem-solving skills. /li liResults-oriented approach with a focus on continuous improvement. /li /ul h3Pay Transparency Compensation Information /h3 pJob Level / Grade: Level 48 – 1st Level, TERZIARIO National Collective Agreement (CCNL) /p pSalary Range (Annual Gross): €55,000 – €60,000 /p p(The salary range is defined in accordance with market benchmarks, internal equity, and individual experience.) /p h3Variable Component /h3 pVariable Component : Profit-sharing scheme, in line with company performance and applicable agreements /p h3Benefits /h3 ul liWelfare benefits by the TERZIARIO National Collective Agreement (CCNL) /li liSupplementary health insurance /li liFlexible working arrangements / lavoro da remoto options /li liAdditional local benefits, including professional and non-professional accident insurance /li /ul h3Why Join Moog? /h3 pThis role offers a unique opportunity to lead a critical customer-facing function at the center of our business operations. You will have visibility across the organization, work closely with senior commercial leadership, and play a significant role in delivering exceptional customer experiences while supporting Moog’s continued growth. /p /p #J-18808-Ljbffr