427030 - IT HELP DESK TEAM LEADER

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hqpjr

ph3Role Responsibilities /h3 ul liFirst-level support: management of L1 assistance for all Group Legal Entities, with constant alignment with colleagues in the involved locations. /li liDirect operational support. /li liCoordination of external support: operational supervision, alignment, shadowing, and training activities. /li liAlignment of devices, domains, and group policies; management of cross‑functional projects such as printers, badges, and IT registry. /li liManagement of IT equipment orders. /li liUpdating and maintenance of the inventory (over 800 leased PCs). /li liManagement of more than 200 mobile devices (phones, SIM cards, etc.). /li liActive participation within the team. /li liDocumentation activities (company inventory, non-conformity management, SOP updates). /li liEvolution and improvement of the ticketing platform. /li liImprovement of response times and methods for ticket management. /li liAnalysis of alert emails and support on IP telephony systems. /li liPreparation and configuration of client devices (new laptops, workstations, replacements). /li liFirst-level support for clients and printers. /li liOrganizational and control activities (Disaster Recovery checks, Antivirus Console monitoring, Backup systems supervision). /li /ul h3Required Qualifications /h3 ul liBasic system administration knowledge, especially in Windows environments. /li liKnowledge of networks,



PCs (Windows and Linux), and VMware. /li liPrecision, reliability, and confidentiality. /li liGood command of the English language. /li liFlexibility and dynamism. /li liPreferably 4–5 years of experience in the role. /li /ul h3Benefits /h3 ul liCompany benefits: Flexible working hours, lavoro da remoto options, and meal vouchers. /li liContinuous training through our e-learning platform. /li liCareer opportunities thanks to internal job postings and job rotation paths. /li liEvents and social activities such as music, art, special guests, sports teams, and other team activities. /li /ul pThe company offers onboarding with training and a salary package aligned with the role. /p pAntares Vision Group promotes equal opportunities and values diversity, creating an inclusive environment where every individual can express their full potential. The selection is open to candidates of all genders (Laws 903/77–125/91) and to individuals belonging to protected categories (Law 68/99). /p pWe recognize, appreciate, and respect every individual, rejecting all forms of discrimination based on nationality, ethnicity, gender, sexual orientation, pregnancy, religion, disability, age, or other legally protected categories, as well as any other manifest or perceived diversity. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hqpjr