Senior Client Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hqpu0

ph3Posizione /h3pFor our bFlagship Store in Via Condotti, Rome /b, we are seeking a bSenior Client Advisor /b. /ppThrough creativity, entrepreneurship and passion our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit. /ph3Accountabilities /h3h3Sales and Services /h3ulliMaximize sales opportunity arising from every store entrance /liliAct as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers. This includes, for instance, participating in networking events. /liliContribute to the achievement of Key Performance Indicators (KPIs). /liliManage all clients/prospects entering the store for any reason (browsing, purchase, after-sales, complaints). /liliHandle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) /liliHandle the sales process according to established service standards (from initial Welcome to final Packaging). /li /ulh3CRM (Customer Relations Management) /h3ulliEnrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs. /liliProactively develop prospects within the CRM database, leveraging social aptitude and networking activities.



/liliExecute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance). /li /ulh3Other Activities /h3ulliApply all sales-related procedures and guidelines (security, fiscal, legal, etc.). /liliEnsure that all front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines. /liliPerform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored. /li /ulh3Responsabilità del lavoro /h3h3Desired Skills And Experience /h3ulliOutstanding selling skills. /liliProven experience in High-End retail sales. /liliIn-depth knowledge of Fine and High-End Jewelry Watches. /liliGenuine passion for the Brand /liliProficiency in computer skills (MS Office Suite). /liliFluent in English and Italian. /li /ulh3Profilo /h3h3Personal Competencies /h3ulliEntrepreneurial Mindset /liliOwnership /liliImpact Driven /liliPriority Management /liliStrong Interpersonal skills and outstanding customer orientation /liliStrong teamworking and networking attitude /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hqpu0