Product Support Expert IDEAL

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hrykn

AGCO’s Technical Services department is committed to supporting customers and dealers by providing expert diagnostics, maintenance tools, and training. It ensures maximum equipment uptime through advanced service technologies, such as Tech Connect and AGCO EDT, and a global network of skilled technicians. This support empowers farmers to maintain and repair their equipment efficiently and independently.
Your Impact
To Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees;
Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel. Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.
Field Setup and Optimization: Support the setup and fine‑tuning of combined in the field across various crops and conditions.



This includes hands‑on assistance for new dealers and VIP customers to ensure a successful start ("baby‑sitting" approach). Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.
AGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools. Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices. ( even during Low season) Issue Escalation and Feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions. Factory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis.
Field

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hrykn