Reservation Manager
Pubblicato il 21-08-2026 - Hospitaliti in Merano
Villa Eden is hiring through Hosco in Merano.Villa Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion.
Role Overview: The Reservation Manager is responsible for managing and optimizing all reservation activities of Villa Eden, ensuring a seamless, personalized, and high-end booking experience that reflects the standards of a Leading Luxury Longevity Retreat.At the core, the role is about converting demand into revenue while delivering an exceptional first guest experience already at the booking stage.
Qualifications Experience: Proven experience at the Reservation Department in a luxury hotel environment is essential.
Experience with Leading Hotels of the World standards is a strong advantage.
Languages: Fluency in English, Italian,
and German is required; additional languages are a plus.
Skills: Outstanding leadership and team management skills.
Exceptional communication and interpersonal abilities.
Strong problem-solving and decision-making capabilities.
Proficiency in property management systems and office software.
Personal Attributes: A guest-focused mindset with a passion for luxury hospitality.
Polished, professional appearance and demeanor.
Ability to stay calm and composed in high-pressure situations.
Additional Qualifications Experience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential.
Experience with Leading Hotels of the World standards is a strong advantage.
Languages: Fluency in English, Italian, and German is required; additional languages are a plus.
Skills: Outstanding leadership and team management skills.
Exceptional communication and interpersonal abilities.
Strong p