Reservation Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hsdwx

Villa Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion.

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Role Overview The Reservation Manager is responsible for managing and optimizing all reservation activities of Villa Eden, ensuring a seamless, personalized, and high-end booking experience that reflects the standards of a Leading Luxury Longevity Retreat.

At the core, the role is about converting demand into revenue while delivering an exceptional first guest experience already at the booking stage.

Qualifications

- - Experience: Proven experience at the Reservation Department in a luxury hotel environment is essential.

- Experience with Leading Hotels of the World standards is a strong advantage.

- Languages: Fluency in English, Italian, and German is required; additional languages are a plus.

- Skills: Outstanding leadership and team management skills.

- Skills: Exceptional communication and interpersonal abilities.

- Skills: Strong problem-solving and decision-making capabilities.

- Proficiency in property management systems and office software.

- Personal Attributes:



A guest-focused mindset with a passion for luxury hospitality.

- Polished, professional appearance and demeanor.

- Ability to stay calm and composed in high-pressure situations.

Front Office Experience

- - Experience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential.

- Experience with Leading Hotels of the World standards is a strong advantage.

- Languages: Fluency in English, Italian, and German is required; additional languages are a plus.

- Skills: Outstanding leadership and team management skills.

- Skills: Exceptional communication and interpersonal abilities.

- Skills: Strong problem-solving and decision-making capabilities.

- Proficiency in property management systems and office software.

- Personal Attributes: A guest-focused mindset with a passion for luxury hospitality.

- Polished, professional appearance and demeanor.

- Ability to stay calm and composed in high-pressure situations.

What We Offer

- - The opportunity to lead a dynamic and dedicated team in one of Europe’s most exclusive luxury retreats.

- A multicultural working environment with guests from around the world.

- Professional growth opportunities and training tailored to luxury hospitality standards. xysqume

- Competitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hsdwx