Service Support Coordinator
Pubblicato il 21-08-2026 - Waters in Sesto San Giovanni
Qualifications
Overview
As a Customer Service Enablement Coordinator, you will play a pivotal role in supporting our Service teams and customers across Italy & EMEA. You will be responsible for delivering a structured, proactive, and customer-focused service coordination function, ensuring preventative maintenance activities, customer service operations, and administrative processes are executed efficiently and effectively.
You will own the end-to-end coordination of Preventative Maintenance (PM) activities while supporting service contract administration, opportunity management, inventory and logistics processes, billing activities, and customer enablement initiatives. Through effective planning, communication, and collaboration, you will help drive customer satisfaction, operational excellence, and business performance.
The role requires close partnership with Field Service Engineers, Service Management, Service Sales, Finance, Logistics, and customers to ensure service activities are delivered in line with contractual commitments and business objectives.
Responsibilities
Preventative Maintenance Planning & Service Coordination
- Communicate proactively with customers regarding PM scheduling, service updates, and changes to planned activities, ensuring expectations are managed effectively.
- Manage and maintain accurate PM schedules, records, and case data within Compass.
- Plan, schedule, and coordinate preventative maintenance activities to maximise engineer utilisation and ensure delivery within contractual service entitlements.
- Monitor PM completion performance and drive on-time execution through proactive follow-up and stakeholder engagement.
- Ensure compliance with global PM processes, standards, and operational procedures.
- Conduct regular reviews of PM cases to identify risks, implement corrective actions, and ensure activities remain on track.
- Track PM KPIs and performance metrics, ensuring delays, missed targets, and root causes are accuratel