Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7htrhi

At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Role objective
The successful candidate will be responsible for managing customer relationships and coordinating requests relating to environmental testing services. The role will ensure effective interaction between customers, the laboratory, and the relevant internal departments, while guaranteeing service quality, compliance with agreed timelines, and an effective flow of information.
Main responsibilities
- Manage customer requests and provide information about environmental testing services.
- Understand customer requirements and direct them to the appropriate internal departments.
- Coordinate activities related to customer requests and assignments.
- Monitor timelines, priorities, and the progress of activities.
- Coordinate communication between customers, the laboratory, and the other departments involved.
- Provide customers with timely updates on the status of activities.




- Manage any issues, specific requests, or critical situations, contributing to their resolution.
- Identify potential delays and support the definition of appropriate solutions.
- Maintain ongoing and professional relationships with customers.
- Support the planning and organization of activities in line with agreed deadlines.
Requirements
- Experience in the environmental testing sector.
- Previous experience in Customer Service, customer management, operational coordination, or project management; alternatively, experience gained within a laboratory environment.
- Knowledge of laboratory processes and environmental testing services.
- Good planning, coordination, and activity-monitoring skills.
- Ability to manage priorities, deadlines, and different stakeholders.
- Excellent communication and interpersonal skills.
- Strong customer focus.
- Good listening, organizational, and issue-management skills.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7htrhi