Remote Customer Success Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hud5l

Your development is part of our plan. As a Customer Success Supporter, you will assist hoteliers in using our ADDITIVE+ APPS and become a professional in digital hotel marketing yourself. You will learn directly on the job, continuously develop your skills, and gradually become the central point of contact for customers: with your own customer portfolio, in-depth marketing expertise, and real creative freedom.
The desired start date is immediately or by agreement.
Clarify Questions via Email
Clarify Questions by Phone
Project management & onboarding: Introducing ADDITIVE+ APPS to new customers, organizing the entire process up to the campaign launch
Customer analysis & communication: Preparing evaluations for customer meetings and internal project team meetings
Content & analysis: Coordinating content procurement and implementation, and preparing reports
Support & Knowledge Management: Management of support tickets and maintenance of internal and external knowledge databases
Customer Loyalty & Growth: Participation in the expansion of existing customer relationships,



including potential analysis of cross‑selling and upselling
You are a communicative person who enjoys explaining and structuring things and getting people on board. With your organizational skills, you can keep track of even the most dynamic projects and always find a solution. Initial experience in tourism or online marketing will help you understand our customers' world. Your interest in software and digital trends makes you the driving force between marketing and technology, where customer success is created. You also have very good language skills in German and English, Italian is a plus. Review of your submitted data as well as pre‑selection
First meeting without in-depth technical knowledge in the context of a telephone interview
Second in-depth interview with your future supervisor to discuss your professional qualifications and to clarify mutual expectations
Assessment day to test your skills an

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hud5l