Customer Success Manager Italy (m/f/d)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7huny3

Are you ready to scale a market leader?As our Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end-to-end project management. You will navigate complex client landscapes, align C-level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups.Your missionStakeholder management: Serve as the primary, high-level liaison and trusted advisor for our Italian customer portfolioProject management: Drive the end-to-end implementation of our innovative payment process platform from kickoff to final rolloutRisk mitigation: Identify onboarding bottlenecks proactively and resolve them cross-functionally through rigorous project trackingTraining leadership: Lead comprehensive education sessions both remotely and on-site to ensure seamless product adoption by operational managersAccount expansion: Upgrade existing clients to advanced feature sets by continuously demonstrating long-term strategic valueProduct alignment: Translate direct customer feedback into actionable project requirements for our internal product and engineering teamsYour profileProject expertise: Minimum 5 years of digital multi-project management, ideally backed by a proven track record of complex software implementationsStakeholder skills: Executive presence that allows you to confidently manage, navigate, and negotiate at C-level, even in tense situationsHard skills: Advanced background in FinTech, digital payment solutions,



or the automotive SaaS environmentWorkflow management: Structured working style with the ability to orchestrate multiple enterprise-level projects simultaneously under pressureLanguages & mobility: Native or bilingual Italian language skills combined with business-fluent English and a strong willingness to travelWhy us?Growth journey: Impactful opportunity to be part of one of the most exciting and fastest-growing FinTech scale-ups in EuropeDevelopment: Extensive training budgets and tailored career advancement opportunities to constantly improve your skillsCulture: Open and transparent corporate environment that actively encourages flat hierarchies and the realization of your own ideasFlexibility: Modern working models with the possibility to work from home and balance your professional lifeTeam spirit: Vibrant community fostered by regular monthly team events, celebrations, and shared funAbout UsWe, Aufinity, are a Cologne-based FinTech Scaleup and pioneer for digital payment solutions in the automotive sector. In 2018, we created bezahl.de, the first all-in-one platform for digital payment management in the automotive trade.

With our product, we optimize internal payment processes and help our customers save valuable time and costs in the back office. At the same time, we enable car dealership groups to offer a fully digital payment process with various payment methods - including specialized payment methods for large sums - for the first time.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7huny3