Customer Services Advisor"Qatari & Qatari Mother candidate"

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hunyv

To provide business operations support to Vehicle Finance team

Se le sue competenze, la sua esperienza e le sue qualifiche corrispondono a quelle descritte in questa panoramica, non ritardi l'invio della sua candidatura.

Assist customers (Retail & Corporate) with necessary documents & provide after sales services.

Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.

Maintain quality and compliance management

As a backup for all operational work & customer services issues.

Job Summary To provide business operations support to Vehicle Finance team

Assist customers (Retail & Corporate) with necessary documents & provide after sales services.

Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.

Maintain quality and compliance management

As a backup for all operational work & customer services issues.

Key Accountabilities

Customer service & interactions.

DIM update, Archiving & all VF Ops related assigned tasks.





Daily business activity (Amendment /Blocking Release/ Insurance/Postponement / early settlement/ obligation letter / plate number change letter).

Compliance to Vehicle Release process & procedures (Corporate & Retail).

Preparing IPG for corporate customers.

Ensure full adherence to bank policy, procedure & SOP.

Ensure professional and ethical standards are maintained at all levels.

Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.

Ensure the strict implementation of policies, instructions & circulars related to all procedures, products and services of the bank. xysqume

Any other departmental job delegations.

Other Accountabilities

Key Interactions

Competencies

Customer Service Orientation

Concern for Quality

Team player

Change Orientation

Skills

Customer Service Orientation

Bank Operations

Teamwork

Change Management

Numerical skills

Education

Bachelor’s Degree, preferably in business administration, finance, economics or a related subject

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hunyv