Senior client advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hv3s8

Posizione For our Flagship Store in Via Condotti, Rome, we are seeking a Senior Client Advisor. Through creativity, entrepreneurship and passion, our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit. Accountabilities Sales and Services Maximize sales opportunity arising from every store entrance Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers, including participation in networking events. Contribute to the achievement of Key Performance Indicators (KPIs). Manage all clients/prospects entering the store for any reason (browsing, purchase, after‐sales, complaints). Handle the sales process according to established service standards (from initial Welcome to final Packaging). CRM (Customer Relations Management) Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs. Proactively develop prospects within the CRM database,



leveraging social aptitude and networking activities. Execute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance). Other Activities Apply all sales-related procedures and guidelines (security, fiscal, legal, etc.). Ensure front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines. Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored. Desired Skills And Experience Outstanding selling skills. Proven experience in High-End retail sales. In-depth knowledge of Fine and High-End Jewelry & Watches. Genuine passion for the Brand. Proficiency in computer skills (MS Office Suite). Fluent in English and Italian.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hv3s8