Operations Team Leader
Pubblicato il 21-08-2026 - Turismo e tempo libero in Italia
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
About the Business
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler's needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
We are currently offering a position as Operations Team Leader to join our team in our Rome Office.
Job profile
Responsible for the team in charge of JTB operations, providing guidance and support to ensure high performance
Foster team engagement,
mutual understanding, and open communication to create a collaborative and supportive work environment
Coordinate daily operations to ensure high quality services for the end customers, meeting Japan market's expectations
Plan and organize in advance operational activities and follow up on seasonal/monthly/weekly basis after the regular check of sales situation
Maximize company margins by managing supplier costs and optimizing revenue
Handle complaints generated by the team, ensuring prompt and effective resolution
Maintain, Develop and implement standard operating procedures to improve efficiency and effectiveness, securing alignment to compliance standards in the system
Manage any relevant task/project related to the operational business, in close cooperation with the Team Manager
Communicate with Japan Sales to ensure all operational tasks are handled on time and within deadlines
Collaborate