TRICARE Beneficiary Services Representative PART TIME

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Job Overview
Leidos is accepting applications for a Tempo parziale TRICARE Beneficiary Services Representative (BSR) in Aviano, Italy. This role supports active‑duty military members and their families in the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). The position helps ensure eligible beneficiaries receive the healthcare services and support they need.
Work Schedule
20 hours per week: Monday–Friday, 10:00AM – 2:00PM.
Responsibilities
- Verify benefits & enrollments: process enrollments, disenrollments, portability transfers, and more using systems such as the Defense Online Enrollment System (DOES) and MHS Genesis.
- Manage Primary Care Manager (PCM) changes: update individual and batch PCM records following military treatment facility guidelines.
- Provide education and customer service: advise beneficiaries on TRICARE resources, benefits, enrollment, and claims both in person and by phone.
- Assist with claims: provide basic status updates and support.
- Conduct briefings: lead informational sessions for events such as in/out processing, maternity,



and pre‑separation/retirement.
- Maintain data: record daily activities and other health insurance information in applicable systems.
- Assess and Escalate issues: evaluate the level of assistance needed and refer or escalated complex issues as required.
- Maintain compliance: follow HIPAA regulations, handle PHI securely, and complete required training on time.
- Collaborate and support: provide remote support, train new team members, and perform other duties as assigned.

Qualifications
- Bachelor’s degree in a related field, or an associate’s degree plus 4 years of specialized experience, or a major certification plus 4 years of specialized experience, or a high school diploma plus 8 years of specialized experience.
- U.S. citizenship or SOFA/Command‑sponsored status (dependent of an active‑duty service member, DoD employee, or U.S. contractor supporting the DoD).
- Valid Missione Visa and Sogg

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hw10v