Front Desk Hospitality Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hw3vc

Opportunity Be the face of Sonder, working with team members to create an exceptional first impression on guests, visitors, and partners at the front desk.
Guide guests through the technology‐rich Sonder experience, ensuring they engage with the Sonder app and self‐service features.
Communicate with guests in‐person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
Handle all guest interactions with high quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
Ensure the maintenance, cleanliness, and organization of both guest‐facing and back‐of‐house spaces, contributing to a welcoming and efficient environment.
Flexibly support the back‐of‐house team daily as needed, including housekeeping audits, inventory checks, and minor maintenance/technology issues.
Support multiple Sonder properties in the local market as required.




Assist market leadership with administrative tasks to keep operations running smoothly and contribute to continuous improvement in the guest experience.
In applicable markets, set up breakfast buffet and tables, help serve breakfast and respect HACCP.
Qualifications Demonstrated experience working in hotels, restaurants, or customer‐facing hospitality roles.
Personable, service‐mindful, and positive; enjoy speaking with guests in‐person and via digital support channels.
Excellent problem‐solving skills with a proactive approach to addressing guest needs.
Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
Organized, hardworking, detail‐oriented and thrives in a fast‐paced environment; can work independently and in a team.
Flexible schedule and open to working evenings, weekends, and holidays.
Ability to remain standing for extended periods and lift/carry items up to 50lb.
Proficiency in languages other than English is an as

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hw3vc