C CRM Specialist
Pubblicato il 21-08-2026 - Altro in Italia
Experteer Overview As a CRM Operations professional at TheFork, you will support global CRM campaigns by helping deploy automated content workflows and translate/test across markets. You'll enable rapid content review and rollout of new channels while maintaining data quality in Braze. You'll collaborate with Marketing, Data, and Product to run A/B tests, monitor performance, and resolve data issues. This is a chance to impact how regional teams engage diners at scale in a fast-growing European platform.
Retribuzione / Benefits Support the CRM Senior Specialist in deploying automated translation and content review infrastructure for global campaigns
Assist rollout of new platform channels and features, enabling local markets to review content quickly
Act as the technical custodian of Braze data environment, cleaning and validating legacy data structures
Set up and analyze multivariate and A/B tests on localized copy, triggers, and audiences; create dashboards for regional teams
Monitor and report on CRM metrics (open rates, CTR, conversions, opt-outs) to assess campaign health
Manage data-related tickets (50+ active) and serve as the liaison between Marketing, Data, and Product
Own end-to-end QA validation of data fixes and pipeline updates before production
Responsabilità B2C CRM experience with Braze or equivalent lifecycle marketing platform
Proven ability to execute for senior specialists and drive both operational and analytical follow-through
Translator mindset bridging Product/Data/Engineering with Marketing/Local Ops
Strong numerical/analytical skills; ability to build basic dashboards and Excel reports
Impeccable attention to detail and QA mindset for personalization tokens and data payloads
English fluency; based in Milan, Italy
Requisiti fondamentali Permanent contract
Flexible working (2 days WFH, more remote in summer/December)
Lunch vouchers
Health insurance fully covered
Life & Disability Insurance
Continuous learning and development
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